Customer Support - We're here to help.
One thing to consider when choosing a company to do business with is whether or not they'll be there when you need help. We pride ourselves on providing support in several ways...
1. Knowledge Base
We have compiled a list of all the most common questions and answers our clients have. You can search through this information by simply typing in "shopping cart" or "photos" and a list of results related to that topic will appear for you to pick from.
2. Tutorials and Videos
Once you've created a trial account you'll have access to all of our tutorials and videos showing you how to use all the tools at your disposal.
3. Ask a Question / Ticket System / Billing
Are you still having trouble finding the answer? No worries, we've got technical staff ready 24/7 through our ticket system. Just type in your question and you'll have an answer within 24 hours. This option is best when you're experiencing technical problems like an error or your website is down. We also use this system to handle any billing issues. The Ticket System is accessible through your Dashboard once you are logged into your website but you can always submit a question using the form on our website.
4. Call Us Toll Free
We understand that sometimes you just want to talk to someone so we're here to answer that call and give you expert advice. Whether you're having trouble simply changing the color of your text or you have questions about how to market your website, we're just a moment away. Our phone hours are 11am-5pm CST, Monday through Thursday - 1-866-681-2352.