One thing to consider when choosing a company to do business with is whether or not they’ll be there when you need help. We pride ourselves on providing support in several ways…
1. Knowledge Base
We have compiled a list of all the most common questions and answers our clients have. You can search through this information by simply typing in “shopping cart” or “photos” and a list of results related to that topic will appear for you to pick from.
2. Tutorials, Videos and On-Screen Tips
Once you’ve created a trial account you’ll have access to all of our tutorials and videos showing you how to use all the tools at your disposal. While you’re building your web site there will be quick tips and explanations to help guide you through each feature.
3. Ask a Question / Ticket System / Billing
Are you still having trouble finding the answer? No worries, we’ve got technical staff ready 24/7through our ticket system. Just type in your question and you’ll have an answer within 24 hours. This option is best when you’re experiencing technical problems like an error or your website is down. We also use this system to handle any billing issues. The Ticket System is accessible through your Dashboard once you are logged into your website but you can always submit a question using the contact form on our website.
4. Submit Feedback and Testimonials
Share your experience with us or give us some feedback so we can work to improve the service.
5. Call Us – Get a Free Consultation
We understand that sometimes you just want to talk to someone so we’re here to answer that call and give you expert advice. Whether you’re having trouble simply changing the color of your text or you have questions about how to market your website, we’re just a moment away. Our phone hours are 11am-5pm CST, Monday through Thursday – 1-512-942-7738.
6. Personal Phone and Email Support
We strive to provide the best possible phone and email support to our customers by working directly with you to resolve issues, answer questions or point you in the right direction. You will quickly get to know us on a first name basis.